SHIPPING & REFUND POLICY

Last Updated: September 22, 2026

Thank you for shopping with Luokavrion.

This Shipping & Refund Policy explains our shipping procedures, delivery expectations, lost shipment procedures, packaging standards, returns, refunds, after-sales service, and storage policy.

By placing an order with www.luokavrion.com, you acknowledge and agree to the terms below.

SHIPPING

Box Condition

The condition of the outer shipping box cannot be guaranteed.

Because packages may undergo multiple stages of international transportation, sorting, customs inspection, and last-mile delivery, minor dents, scratches, creases, or other cosmetic damage to the outer shipping box may occur during transit.

Such damage to the shipping box alone does not necessarily constitute product damage or a valid reason for a refund.

Shipping Address

Orders will be shipped strictly to the shipping address provided by the customer during checkout. We do not routinely conduct secondary address verification.
Customers are responsible for providing a complete, accurate, and deliverable shipping address, including the correct recipient name, street address, postal code, city, state/province, country, phone number, and other required information.
If you need to change your shipping address, please contact us before your order is shipped. Once a package has been dispatched, we generally cannot modify or change the shipping address.
If a package cannot be delivered due to an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs, return costs, customs charges, or other related expenses may be the customer's responsibility.
We currently do not ship to military addresses, including APO/FPO addresses, or certain commercial warehouse addresses that cannot accept individual residential deliveries.

Please carefully review your shipping information before completing your order.

SHIPPING METHOD

We currently offer two primary international shipping methods:

Air Shipping — estimated delivery within approximately 15 days
Sea Shipping — estimated delivery within approximately 30–40 days, depending on vessel schedules

The final shipping method for an order is determined by the shipping option selected and paid for when the full payment or balance payment is completed.

For deposit or pre-order transactions, the shipping method selected at the time of the deposit does not determine the final shipping method because the deposit order itself is not physically shipped.

For example:

You select Air Shipping when paying your deposit;
Later, when paying the balance, you select Sea Shipping and pay the applicable shipping fee;
Your order will then be shipped using Sea Shipping.

The shipping method selected and paid for with the balance order determines the final shipping method.

Delivery times are estimates only and may be affected by customs clearance, vessel schedules, carrier operations, holidays, weather, and other circumstances beyond our control.

SHIPPING PROCESS & ESTIMATED DELIVERY TIME

When will my order be shipped?

For in-stock items, orders are generally processed and prepared for shipment within approximately 1–7 business days after payment is received.

In some cases, additional handling time may be required because products need to be transferred from our warehouse to our international shipping center.

Once your order has been processed and handed over to the international logistics provider, the estimated delivery time depends on the shipping method selected.

Air Shipping

For Air Shipping, packages are generally delivered within approximately 15 days after shipment.

Actual delivery times may vary depending on the destination country or region, customs clearance, carrier operations, local delivery conditions, holidays, and other unforeseen circumstances.

Sea Shipping

For Sea Shipping, delivery generally takes approximately 30–40 days after shipment.

Sea shipments are subject to vessel schedules and sailing availability, so the actual transit time may vary depending on the available sailing schedule, port operations, customs clearance, destination, and other logistics conditions.

Please note that the estimated delivery times above are estimates only and are not guaranteed delivery dates.

We currently use international logistics providers and air/sea freight services such as 4PX, Yanwen, SFC, and other carriers depending on the destination, product, and shipping method.

We do not currently accept requests to specify a particular last-mile carrier or special delivery requirements.

LOST OR UNDELIVERED SHIPMENTS

If your tracking information shows no meaningful update for more than 7 days, please contact us so that we can review the shipment status with the carrier.

If a package in transit or delivery shows no meaningful progress for more than 35 days, please contact us so that we can request a logistics investigation.

If the carrier confirms that the package has been officially lost, we will generally provide one of the following solutions, subject to availability and verification:

Reshipment of the same product, if available; or
A refund, if the product is no longer available.

Please note that carrier investigations may take additional time, and the investigation process is controlled by the shipping carrier.

DELIVERED BUT NOT RECEIVED

If tracking information shows that a package has been delivered but you have not received it, please contact us as soon as possible.

We may require supporting documentation from the carrier before initiating a claim.

Depending on the circumstances, acceptable evidence may include:

Written confirmation from the last-mile carrier that the package was lost or incorrectly delivered;
An official loss or delivery investigation document issued by the carrier;
Other reasonable evidence, such as delivery records or security camera footage, when available.

Verbal statements alone may not be sufficient to establish a carrier loss.

If the required evidence cannot be provided, or if the carrier determines that the package was properly delivered to the address provided at checkout, we may be unable to approve a refund.

FAILED DELIVERY & RETURNED PACKAGES

If a package is returned because of a failed delivery attempt, the package may first need to be returned to the carrier's overseas warehouse or another designated facility before redelivery can be arranged.

The return and redelivery process varies by country and carrier, and we cannot guarantee a specific processing time.

Customers are responsible for ensuring that:

The shipping address is correct;
The recipient can be contacted;
The phone number and email address remain accessible;
Any required access codes or delivery instructions are provided;
The customer cooperates with the carrier when delivery issues arise.

Additional shipping or handling costs may apply if a package needs to be reshipped due to circumstances attributable to the customer.

CUSTOMS DUTIES & DECLARATION POLICY

For legal and compliance reasons, we cannot intentionally falsify customs declarations, manually understate the value of merchandise, or mark commercial merchandise as a gift when it is not a gift.

Our logistics partners use standardized customs declaration procedures based on the nature and value of the shipment.

Customers are responsible for any customs duties, taxes, import fees, tariffs, or other charges imposed by their destination country unless otherwise expressly stated at checkout.

If customs clearance requires documents or information from the recipient, the recipient is responsible for providing the required information in a timely manner.

PACKAGING & PRODUCT CONDITION

All orders are carefully packed by our fulfillment team before shipment.

We aim to protect products during international transportation and may reuse appropriate packaging materials whenever possible as part of our efforts to reduce packaging waste.

We do not accept requests for:

Customized packaging
Personalized notes placed inside or outside the package
Specific packaging selection from our inventory
Selection of a particular box based on cosmetic condition

Although we make reasonable efforts to select products and packaging in good condition, we cannot guarantee the cosmetic condition of the outer retail box.

If additional packaging reinforcement is requested and available, an additional packing fee may apply depending on the size, weight, and packaging requirements of the shipment.

WHAT IF MY ITEM IS DAMAGED DURING SHIPPING?

Please inspect your package and product as soon as possible after delivery.

If the product appears to have been damaged during transportation, please contact our customer service team promptly and provide:

Your order number
Photos of the outer shipping package
Photos of the product and damaged areas
Photos of shipping labels
A clear description of the issue
An unboxing video, if available

For certain products, replacement parts may need to be requested from the manufacturer.

Manufacturer replacement parts may take approximately 20–40 days to obtain, depending on availability and production schedules.

Where appropriate, replacement parts may be shipped through an available shipping method.

BATTERIES & INTERNATIONAL AIR SHIPPING

For products containing batteries, battery transportation is subject to international shipping and aviation safety regulations.

Depending on the product and shipping method, batteries may need to be removed from the product before international air shipment.

Therefore, you may receive a package in which the product box has been opened or the battery has been packaged separately.

This does not necessarily indicate that the product has been previously used or returned.

FORCE MAJEURE

We are not responsible for shipping delays, loss, damage, or failure to perform our obligations to the extent caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

Natural disasters
Severe weather
Earthquakes
Floods
Fires
Typhoons
Major power outages
Epidemics or public health emergencies
Strikes
Riots
Wars or armed conflicts
Government actions or restrictions
Changes in laws or regulations
Customs inspections or delays
Flight cancellations or delays
Major transportation disruptions
Traffic accidents
Decisions or orders of governmental or judicial authorities
Other unforeseen, unavoidable, or uncontrollable events

If a shipment is significantly delayed due to such circumstances, we will work with the relevant logistics provider to investigate the situation and determine an appropriate solution.

RETURNS & REFUNDS

Return Window

Customers may request a return within 7 calendar days after the order is delivered.

The 7-day return period begins on the date shown as delivered by the applicable carrier's tracking information.

After the 7-day return window has expired, we generally do not accept return requests, except where otherwise required by applicable law or approved by Luokavrion under exceptional circumstances.

No Exchanges

We do not offer product exchanges.

If you wish to return an eligible product, you must first contact our customer service team and obtain return instructions.

If you would like a different product, size, color, or item, you may return the eligible product and place a new order separately.

Return Shipping Costs

Customers are responsible for return shipping costs.

Unless otherwise required by applicable law, Luokavrion does not provide prepaid return labels for customer-initiated returns.

If a return is caused by an error on our part, such as shipping the wrong product, we will review the circumstances and determine an appropriate solution.

Please contact customer service before returning any item. Do not send products to an address without receiving return instructions from us.

Restocking Fee

We do not charge a restocking fee for eligible returns.

However, this does not affect our right to reject a return that does not meet the applicable return requirements or to make deductions permitted by applicable law.

Return Conditions

To be eligible for a return, the product must meet the applicable return requirements provided by our customer service team.

Depending on the product, we may require:

The product to be unused or in its original condition;
Original packaging and accessories;
Original product labels and documentation;
Photos or videos showing the condition of the product;
Other reasonable evidence necessary to verify the return.

For collectible products, minor paint imperfections, tiny surface marks, small amounts of excess material, minor molding variations, or other normal production variations may not be considered manufacturing defects.

A return may be rejected if the product has been used, damaged after delivery, modified, or otherwise does not meet the applicable return requirements, subject to applicable law.

REFUNDS

For an eligible return, the refund will be processed within 7 calendar days after we receive and inspect the returned product.

Once the refund has been processed, the actual time for the funds to appear in the customer's account depends on the original payment method, payment provider, bank, and other financial institutions.

We are not responsible for delays caused by the customer's bank or payment provider after the refund has been successfully processed.

Unless otherwise required by applicable law, original shipping fees are generally non-refundable.

Any applicable return shipping costs are the customer's responsibility.

REFUND TIME LIMIT

Please contact us as soon as possible if you experience an issue with your order.

For return requests, customers must contact us within 7 calendar days after delivery.

For payment methods that impose a refund time limit, refund requests may also be subject to the applicable payment platform's refund window.

Once the payment platform's refund window has expired, we may not be able to return the funds to the original payment method.

In such circumstances, where permitted by applicable law and platform rules, we may offer store credit or store points instead.

REFUNDS FOR FULLY PAID ORDERS

For eligible refunds on fully paid orders:

Refund to Original Payment Method

Eligible refunds will generally be processed to the original payment method.

The refund will be processed within 7 calendar days after we receive and inspect the returned product, unless otherwise required by applicable law or delayed by circumstances beyond our reasonable control.

For cross-border transactions, currency conversion or payment processing fees may apply. Any non-refundable third-party fees that are actually charged may be deducted from the refund where permitted by applicable law.

The time required for the refunded funds to appear in the customer's account depends on the payment provider or financial institution and is outside our control.

DEPOSIT & PRE-ORDER REFUNDS

Unless otherwise stated on the relevant product page or required by applicable law, deposit payments for pre-order products are generally non-refundable in cash.

In exceptional circumstances, such as:

Manufacturer discontinuation
Manufacturer cancellation
Termination of a production plan
Other circumstances beyond the customer's reasonable control

we may provide an alternative refund solution.

Where a deposit is eligible for a refund, the refund may be issued as store credit/store points rather than to the original payment method, subject to applicable payment platform rules.

AFTER-SALES SERVICE

We stand behind the products we sell and will make reasonable efforts to resolve legitimate product issues.

For manufacturing defects, we may offer:

Replacement parts
Repair assistance
Other appropriate after-sales solutions

For mass-produced collectible products, minor paint imperfections, tiny surface marks, small amounts of excess material, minor molding variations, or other normal production variations may not be considered manufacturing defects.

Where a repair or parts replacement solution is reasonably available, customers may be asked to accept the applicable after-sales solution before a refund is considered.

WRONG OR MISSING PRODUCT

If you receive a product that differs from what you ordered, please contact us promptly and provide:

Photos of the shipping labels, including the last-mile carrier label and the original carrier label when visible;
A complete original unboxing video, starting from the unopened package and showing the package, shipping labels, and all contents.

This information helps us verify the shipment and submit a claim to the relevant warehouse, manufacturer, or logistics provider.

Any fraudulent return, product substitution, or attempt to return a product that was not purchased from www.luokavrion.com may result in the rejection of the claim and restriction of future purchases, subject to applicable law.

ORDERS NOT ELIGIBLE FOR REFUND DUE TO CUSTOMER-CAUSED DELIVERY ISSUES

Subject to applicable law, the following circumstances may not qualify for a refund or free reshipment when the issue is caused by the customer's actions or failure to cooperate:

Incorrect or incomplete shipping information provided by the customer, resulting in return or non-delivery.
Incorrect recipient information resulting in delivery to an incorrect address.
The recipient is unavailable for delivery, unreachable, or unable to provide required access information, resulting in repeated failed delivery attempts.
Failure to communicate or cooperate with the carrier after a delivery issue occurs.
Failure to collect a package from a designated pickup point within the carrier's required collection period.
Customs delays caused by the recipient's failure to provide required documents or information.
Customs clearance failure caused by the recipient's failure to cooperate with customs authorities.
Delivery failure resulting from failure to request an address change before the package was shipped.
A package remains without logistics updates because the recipient failed to respond to carrier inquiries or follow up on a delivery issue.
A package is returned, abandoned, or destroyed after repeated failed delivery attempts caused by recipient-related circumstances.
A request to change the destination country after the package has already been dispatched and can no longer be intercepted.

Customers may be responsible for applicable return shipping, redelivery, customs, storage, or handling charges arising from customer-caused delivery issues.

TARIFF RESPONSIBILITY

Any customs duties, tariffs, taxes, import fees, or other charges arising from the importation of goods are generally the responsibility of the recipient unless otherwise stated at checkout.

If additional charges arise because the recipient fails to provide required customs documents or information in a timely manner, those additional charges may also be the recipient's responsibility.

STORAGE POLICY FOR PAID ORDERS

Complimentary Storage

We provide a 30-day complimentary storage period for paid orders, beginning on the date payment is confirmed.

Extended Storage Fees

If an order remains in our facility for more than 30 days because the customer has not arranged shipment or responded to our communications, an extended storage fee of $1.00 USD per day per item may apply.

This fee covers reserved storage space, inventory management, insurance-related costs, and product maintenance.

Order Abandonment

If an order remains in our facility for more than 90 calendar days without customer confirmation, shipping instructions, or response despite reasonable attempts to contact the customer, the order may be considered abandoned.

In such circumstances, Luokavrion may cancel the order, release the reserved inventory, and issue any eligible refund after deducting applicable storage fees and an administrative handling fee of $15 USD, where permitted by applicable law.

Storage Condition Disclaimer

We make reasonable efforts to maintain appropriate storage conditions for collectible products.

However, Luokavrion is not responsible for minor external box wear, aging, discoloration, or other natural deterioration that may occur during customer-requested storage exceeding the complimentary 30-day period.

B2B & Reseller Accounts

This storage policy applies to retail customers and collectors.

Wholesale, B2B, and reseller accounts may be subject to separate commercial agreements, storage terms, and Minimum Order Quantity (MOQ) requirements.

CONTACT US

If you have any questions regarding shipping, delivery, returns, refunds, or after-sales service, please contact us before taking any action that may affect your order.

Luokavrion

Website: www.luokavrion.com

Customer Service Email: g20260831317@gmail.com

Phone: +1 (307) 292-2242