PRIVACY POLICY

Last Updated: September 22, 2026

At Luokavrion, we respect your privacy and are committed to protecting the personal information you provide when using our website, www.luokavrion.com.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

By using our website, you agree to the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable laws. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

THE INFORMATION WE COLLECT

Depending on how you use our website, we may collect the following information:

Name
Email address
Telephone number
Billing and shipping address
Order and transaction information
Account information, if you create an account
Information you provide when contacting our customer service
Device, browser, IP address, and website usage information
Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and improve our website and services.

HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

1. Processing and Fulfilling Orders

When you place an order, we may use your information to:

Process and confirm your order
Process payments
Arrange shipment of your products
Provide order and delivery updates
Handle returns, refunds, exchanges, and customer service requests

We may share the information necessary to complete your order with payment processors, shipping companies, logistics providers, and other service providers involved in fulfilling your order.

2. Customer Service

We may use your contact information to respond to your questions, requests, or other communications.

You may contact us at:

Customer Service Email: g20260831317@gmail.com
Phone: +1 (307) 292-2242

3. Account Management

If you create an account on our website, we may use your information to maintain your account, provide access to your order history, and provide other account-related services.

4. Improving Our Products and Services

We may use information about how customers use our website and purchase our products to improve our products, services, website functionality, and overall customer experience.

5. Marketing Communications

Where required by applicable law, we will obtain your consent before sending promotional communications. We may send promotional emails about new products, special offers, product updates, or other information that may be relevant to you.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those emails.

6. Website Analytics and Personalization

We may use information such as cookies, device information, and website activity to understand how visitors use our website, improve website performance, and personalize your shopping experience.

INFORMATION SHARING

We do not sell your personal information.

We may share your information with trusted third-party service providers when reasonably necessary to operate our business and provide services to you. These service providers may include:

Payment processors
Shipping and logistics providers
Website hosting and technology providers
Customer service and communication providers
Analytics and marketing service providers

These third parties are permitted to use your information only as necessary to provide the services they perform for us or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, property, or the security of our website.

OUR COMMITMENT TO DATA SECURITY

We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction.

Payment information is processed through third-party payment providers. We do not intentionally store complete credit card information on our own servers.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

Keep items in your shopping cart
Remember your preferences
Understand website traffic and usage
Improve website functionality
Provide relevant advertising and marketing
Analyze the performance of our website

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

If you believe that a child under 13 has provided us with personal information, please contact us using the information provided below.

HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

If you have created an account on our website, you may access or update certain personal information through the “My Account” section of www.luokavrion.com.

You may also contact us directly if you would like to request access to, correction of, or deletion of your personal information, subject to applicable laws and verification requirements.

To protect your privacy and security, we may take reasonable steps to verify your identity before processing certain requests.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and transaction records, resolving disputes, and complying with legal and regulatory obligations.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

ABOUT TIME ZONES

All timelines, launch dates, pre-order windows, payment deadlines, and other time-sensitive schedules displayed on our website are calculated and enforced based on GMT+8 (Beijing Time).

International customers are responsible for converting these schedules to their respective local time zones.

Our store may use automated system cut-offs. We are not responsible for orders, pre-orders, payments, or other actions missed due to a misunderstanding or incorrect conversion of the applicable time zone.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Luokavrion

Website: www.luokavrion.com
Customer Service Email: g20260831317@gmail.com
Phone: +1 (307) 292-2242