PRE-ORDER POLICY

Last Updated: September 22, 2026

Thank you for choosing Luokavrion.

Pre-orders allow collectors to reserve limited-production and highly sought-after collectible products before their official release. Because pre-order products are often produced in limited quantities and must be reserved with manufacturers in advance, please carefully read the following terms before placing a pre-order.

By placing a pre-order through www.luokavrion.com, you acknowledge and agree to the terms below.

WHAT IS A PRE-ORDER?

A pre-order allows you to reserve a collectible product before it is officially released or becomes available for regular purchase.

We may list products for pre-order months before their expected release date. When you place a pre-order deposit, we will use the order information to reserve or request allocation of the product from the manufacturer or supplier on your behalf.

Pre-orders are generally fulfilled according to the order in which deposits are received, subject to the quantity and allocation provided by the manufacturer.

While we make every reasonable effort to fulfill all confirmed pre-orders, we cannot guarantee supply when a manufacturer reduces production, changes its allocation, delays production, discontinues a product, or otherwise becomes unable to supply the ordered quantity.

PRE-ORDER PAYMENT STRUCTURE

A complete pre-order consists of two separate payments/orders:

1. Deposit Order
The initial payment made to reserve the product.

2. Balance Payment Order
The remaining product balance and applicable shipping charges, which are paid when the product is approaching release or becomes available for shipment.

Paying the deposit alone does not complete the purchase and does not authorize shipment.

The product will only be shipped after:

The product has been received or released for shipment;
The balance payment has been successfully completed; and
Any applicable shipping fees have been paid.

The deposit already paid will be deducted from the total product price when the balance payment is generated.

PRE-ORDER PROCESS

Step 1 — Place a Deposit Order

You place a pre-order and pay the required deposit.

We then record your order and, where applicable, reserve or request the product allocation from the manufacturer.

Step 2 — Pre-Order Confirmation

Once the pre-order has been confirmed, your deposit order may be updated to “Completed” in our system.

This status means that the deposit transaction has been successfully processed. It does not mean that the product has already been shipped.

Step 3 — Wait for the Balance Payment Notice

When the product approaches release or becomes available for shipment, we will send a balance payment notification to your registered email address.

Please make sure that emails from Luokavrion are not blocked or sent to your spam folder.

Step 4 — Pay the Balance

After receiving the balance payment notification, you can use the provided payment link to complete the remaining balance.

At this stage, where applicable, you may also update:

Shipping address
Shipping method
Payment method

Step 5 — Shipment

Once the balance has been paid, the applicable shipping fee has been paid, and we have received the product from the manufacturer, we will arrange shipment as soon as reasonably possible.

MULTIPLE PRODUCTS & BALANCE ORDERS

If a deposit order contains multiple different products, each product may have its own balance payment schedule.

Different products in the same deposit order may therefore become available for balance payment at different times.

Each SKU may also generate a separate balance payment order.

For example, if you pre-order the same product through two separate deposit orders, you may receive two separate balance payment orders corresponding to those original deposit orders.

BATCHED RELEASES & ALLOCATIONS

Some products are manufactured or delivered to us in multiple batches.

For products shipped in batches, we may generate balance payment requests in stages based on:

The order in which deposits were received;
The quantity allocated to us by the manufacturer;
The actual arrival schedule of each batch.

This means that customers who placed deposits at different times may receive balance payment notifications at different times.

We appreciate your patience and understanding when manufacturers provide products in limited or staggered quantities.

PRE-ORDER ARRIVAL DATES

Most pre-order products include an estimated release or arrival date.

These dates are based on information provided by manufacturers and suppliers and are subject to change.

Our product team regularly communicates with suppliers to obtain the latest available information. When we receive material updates regarding release schedules, we will update the relevant product listing when reasonably possible.

However:

Estimated release dates are not guaranteed delivery dates.

Manufacturing delays, material shortages, production adjustments, quality-control issues, transportation delays, customs procedures, and other circumstances may cause a product to arrive later than originally estimated.

We are not responsible for delays caused by circumstances outside our reasonable control.

PRODUCT CHANGES BEFORE RELEASE

Pre-order product information is based on the product specifications, images, and information available to us when the item is listed.

Before the official release, manufacturers may make changes to:

Product design
Color
Packaging
Accessories
Dimensions
Materials
Product specifications
Other non-material details

We will make reasonable efforts to update product listings when we receive significant information from the manufacturer.

By placing a pre-order, you acknowledge that the final product may differ in certain details from the initial product information or images.

PRE-ORDER CLOSING

Once the pre-order period ends, the product page may be marked as “Pre-Order Closed.”

This does not invalidate pre-orders that were already successfully placed and confirmed.

Existing customers may still receive a balance payment notice when their product becomes available and may complete the remaining payment according to the applicable payment schedule.

PRE-ORDER PRICING

Because pre-order products may be listed months before their official release, pricing may change before the product becomes available.

Price Reduction

If the price of an item is reduced while your order is still in the pre-order stage, we may adjust your balance so that you receive the applicable lower pre-order price.

Estimated Pricing

In some cases, manufacturers may not have provided us with a final wholesale price when the product is initially listed.

In such cases, we may display an estimated pre-order price and indicate that the final price may be adjusted once the manufacturer confirms its official pricing.

Mandatory Price Changes

In rare circumstances, the final price may need to be adjusted due to circumstances such as:

Manufacturer price changes;
Supplier pricing corrections;
Incorrect pricing information supplied to us;
Significant changes in production or supply costs.

If a material price adjustment is required, we will notify affected customers before the balance payment is completed whenever reasonably possible.

PRE-ORDER PAYMENT DEADLINES

Standard Release — 10-Day Payment Period

For products released in a single batch, we generally generate the balance payment order before or around the time of release.

Customers will normally have 10 days from the balance payment notification to complete the required payment.

Batched Release — 7-Day Payment Period

For products released in multiple batches, the balance payment period may be shortened to 7 days to help us process inventory and fulfill orders efficiently.

The applicable payment deadline will be shown in the balance payment notification or payment order.

PAYMENT FAILURE & GRACE PERIOD

If your payment fails for technical or payment-provider reasons, please contact us as soon as possible by email.

Where the order is still eligible for reactivation, we may assist you with generating a new payment link.

Once a payment link has been reactivated, it may remain active for 48 hours.

Customers must complete payment within the applicable payment period and any stated grace period.

If the balance remains unpaid after the applicable deadline and grace period, the pre-order may be permanently canceled and the reserved allocation may be released.

Once an order has been permanently canceled, it may not be possible to restore the original pre-order allocation.

If you still wish to purchase the product, you may need to place a new order through an available in-stock listing, subject to real-time inventory availability and current pricing.

Luokavrion is not responsible for the loss of a reserved allocation caused by failure to complete the balance payment within the required timeframe.

PRE-ORDER CANCELLATION

Customers may request cancellation of eligible pre-orders before the applicable cancellation deadline shown on the product page or order information.

If no specific cancellation deadline is listed, please contact customer service as soon as possible to determine whether cancellation is still available.

Cancellation requests must be submitted through customer service.

Before Balance Payment

If the pre-order is still eligible for cancellation and the deposit is refundable under the applicable product terms, the eligible deposit may be refunded to the customer's Luokavrion account as store points/store credit.

After Balance Payment Order Is Generated

Once a balance payment order has been generated, the pre-order may no longer be eligible for cancellation or deposit refund.

This is because the product allocation may already have been committed to the customer's order and related supply-chain arrangements may have been made.

Cancellation Due to Failure to Pay Balance

If a customer cancels for personal reasons after the balance payment stage has been reached, or if the order is canceled because the customer fails to complete the balance payment within the required timeframe, the deposit may be forfeited in accordance with the applicable pre-order terms.

The deposit may not be refunded through another payment method, converted to points for another purpose, or transferred to another order unless we expressly approve such an arrangement.

PAYMENT DISPUTES & CHARGEBACKS

If a customer initiates a payment dispute or chargeback for a transaction that is subject to the terms of this Pre-Order Policy, we reserve the right to suspend or cancel affected orders while the dispute is being reviewed.

Any action taken in response to a payment dispute will be subject to the applicable payment provider's rules and applicable law.

CANCELED PRE-ORDERS

Once a pre-order has been permanently canceled, it cannot be guaranteed that the original allocation can be restored.

Customers should therefore carefully consider cancellation requests before submitting them.

ARRIVAL NOTICES

Before pre-order products arrive or become available for balance payment, we may notify customers through:

Email
Account notifications
Other communication methods used by Luokavrion

Email is our primary method of balance payment notification.

Please add our customer service email address to your contacts or whitelist and check your spam/junk folder regularly.

We may send reminder emails during the applicable payment period.

If a customer does not receive or review the notification because emails were blocked, filtered, or sent to spam, the customer remains responsible for checking their account and completing the balance payment before the applicable deadline.

ADDRESS CHANGES

A deposit order does not include the final shipping step.

If your shipping address changes after placing a deposit order, you may generally update the shipping address when completing the balance payment, provided that the order has not already entered the shipping process.

Once the package has been dispatched, the shipping address generally cannot be changed.

Please refer to our Shipping Policy for additional information regarding address changes.

PRE-ORDER FULFILLMENT

We make reasonable efforts to fulfill all confirmed pre-orders.

However, circumstances outside our reasonable control may occasionally prevent us from fulfilling an order, including:

Manufacturer discontinuation
Manufacturer production cancellation
Supplier allocation reductions
Product discontinuation
Manufacturing failure
Significant production delays
Other supply-related circumstances

If we are unable to fulfill a confirmed pre-order, we will notify the affected customer and cancel the order.

Any refund or store-credit solution will be handled in accordance with the applicable product terms, payment platform rules, and applicable law.

We do not provide additional compensation for inconvenience, anticipated future value, or changes in market price resulting from a canceled pre-order.

CONTACT US

If you have questions about a pre-order, balance payment, cancellation, or product release schedule, please contact us:

Luokavrion

Website: www.luokavrion.com
Customer Service Email: g20260831317@gmail.com
Phone: +1 (307) 292-2242